Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal information provided by you may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Usernames and passwords
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers (via our payment processor)

Sensitive information. We do not process sensitive personal information.

Payment data. If you make purchases, we may collect data necessary to process your payment (such as payment instrument number and associated security code). All payment data is stored by Shopify. You can view Shopify’s privacy notice at https://www.shopify.com/legal/privacy.

All personal information you provide must be true, complete, and accurate, and you should notify us of any changes.

Information automatically collected

In short: Some information, such as IP address and browser characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and usage data (e.g., IP address, device information, browser type, pages viewed, time stamps, and error reports).
• Device data (e.g., hardware model, operating system, browser type, ISP, and system configuration).
• Location data (e.g., approximate location inferred from your IP address). You can limit location data via your device settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including to:

• Facilitate account creation, authentication, and account management.
• Deliver and facilitate delivery of products and services you request.
• Respond to inquiries and provide customer support.
• Send administrative information such as order updates, service notices, and changes to terms or policies.
• Fulfill and manage orders, payments, returns, and exchanges.
• Request feedback and contact you about your use of the Services.
• Send marketing and promotional communications consistent with your preferences (you may opt out at any time).
• Deliver targeted content and advertising tailored to your interests where permitted by law.
• Post testimonials (with appropriate consent where required).
• Protect our Services, including fraud monitoring and prevention.
• Evaluate and improve our Services, products, marketing, and user experience and identify usage trends.
• Determine the effectiveness of our promotional campaigns.
• Comply with legal obligations, respond to legal requests, and enforce our rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section.

We may share your personal information in the following situations:

• Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Service providers and analytics: With third parties that perform services on our behalf, such as hosting, payment processing, and analytics (including Google Analytics). To opt out of Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.
• Google Maps Platform APIs: We may share information with Google Maps Platform APIs (for example, to display map data).
• Legal obligations and protection of rights: When required by law or to protect our rights, property, or safety, or that of others.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: Yes, we may use cookies and other tracking technologies to collect and store information.

We may use cookies, web beacons, pixels, and similar technologies to access or store information and to help us understand how our site is used and improve performance. You can typically configure your browser to refuse cookies or alert you when cookies are being set. If you disable cookies, some features of the Services may not function properly.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information as long as necessary to fulfill the purposes described in this notice, unless otherwise required by law.

We retain personal information only for as long as needed to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law (for example, tax, accounting, or other legal requirements). No purpose in this notice requires us to keep your personal information longer than the period during which you have an account with us, plus any additional retention required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If deletion is not possible (for example, because of backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

Our Services are not directed to children under 18 years of age. By using the Services, you represent that you are at least 18 or are the parent or guardian of a minor and consent to such minor’s use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to delete such data. If you become aware of any data we may have collected from children under 18, please contact us at sales@chillercity.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In short: You may review, change, or terminate your account at any time, and you may have additional rights depending on your location.

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal, nor any processing based on other lawful grounds.

Marketing communications: You can opt out of marketing and promotional communications at any time by:

• Clicking the unsubscribe link in emails we send.
• Replying “STOP” or “UNSUBSCRIBE” to SMS messages (where applicable).
• Contacting us at sales@chillercity.com.

Even if you opt out of marketing, we may still send service-related messages (e.g., order or account notices).

Account information

If you would like to review or change information in your account or terminate your account, you can contact us using the information below. Upon request to terminate your account, we will deactivate or delete your account and information from our active databases, subject to any retention required to:

• Prevent fraud or abuse
• Troubleshoot problems
• Assist with investigations
• Enforce our legal terms
• Comply with legal requirements

Cookies and similar technologies: Most web browsers accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. This may affect the availability and functionality of some Services.

If you have questions or comments about your privacy rights, you may email us at sales@chillercity.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature that you can activate to signal your preference not to have data about your online browsing activities monitored and collected. No uniform standard for recognizing and implementing DNT signals has been finalized. Accordingly, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard is adopted in the future that we must follow, we will describe that practice in an updated version of this privacy notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In short: If you are a resident of certain U.S. states (such as California, Colorado, Connecticut, Utah, or Virginia), you may have specific rights regarding access to your personal information.

Categories of personal information collected (past 12 months)

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected?
A. Identifiers	Real name, alias, postal address, telephone number, unique identifier, online identifier, IP address, email address, account name	YES
B. California Customer Records personal information	Name, contact information, employment, employment history, financial information	YES
C–L.	Other categories such as protected classification characteristics, commercial information, biometric information, internet/network activity, geolocation data, audio/electronic/visual data, professional information, education information, inferences, and sensitive personal information	Generally NO, except as directly provided by you in a business context.

We use and retain collected personal information as needed to provide the Services or for other purposes described in this notice. We may also collect personal information in other contexts such as customer support, surveys, contests, or delivery of our Services.

We have not sold or shared personal information for monetary consideration in the last twelve (12) months. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

State-specific rights (overview)

Depending on your state of residence, you may have the right to:

• Request access to and details about the personal information we have collected about you.
• Request deletion of your personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Request a copy (portability) of your personal information.
• Opt out of certain processing, such as targeted advertising or sales of personal data (we do not sell your data).
• Not be discriminated against for exercising these rights.

To exercise any of these rights, you can contact us by email at sales@chillercity.com, by calling 1-877-244-5501, or by using our contact page at https://www.chillercity.com/Contact_Page.php.

We may need to verify your identity before processing your request, which may require additional information. We will use any additional information only to verify your request and will delete it when verification is complete, as permitted by law. Where applicable, you may also designate an authorized agent to act on your behalf.

If we decline to act on your request, you may have the right to appeal. To appeal, contact us at sales@chillercity.com. We will respond within the time period required by applicable law and provide information on how you can escalate your concern, such as contacting a state Attorney General.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page and will be effective as soon as it is posted. If we make material changes, we may notify you by prominently posting a notice on our site or by directly sending you a notification.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at sales@chillercity.com or contact us by post at:

Chiller City Corporation
563 W 3rd Ave
Mesa, AZ 85210
United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, to correct that information, or to delete it, subject to legal exceptions. To request to review, update, or delete your personal information, please contact us at sales@chillercity.com or use our contact page at https://www.chillercity.com/Contact_Page.php.